This Order Cancellation & Reschedule Policy governs orders placed on Hatbazar through our website www.hatbazar.co (the “Website”) and our mobile application (the “App”), collectively referred to as the “Platform”.

By placing an order with Hatbazar (“Company”, “we”, “us”, or “our”), you (“Customer”, “User”, “You”) agree to comply with this Policy along with our Terms & Conditions.

1. Cancellation of Orders

A. Scheduled Orders (Next-Day / Slot-Based Delivery)

Users placing scheduled orders may cancel their order free of charge if the cancellation request is made at least 4 hours prior to the scheduled delivery slot start time.

If cancellation is requested within 4 hours of the scheduled slot start time, Hatbazar reserves the right to charge a cancellation fee of up to 100% of the order value due to the perishable nature of the products.

B. Express Orders (90-Minute Delivery)

Users placing express (90-minute) delivery orders may cancel their order free of charge within 1 minute of placing the order.

Cancellation requests made after this 1-minute window may attract a cancellation fee of up to 100% of the order value, as order processing and preparation begin immediately.

2. Cancellation Due to Customer-Related Issues

Hatbazar reserves the right to charge a penalty of up to 100% of the order value if the order is cancelled due to reasons not attributable to Hatbazar, including but not limited to:

Incorrect or incomplete delivery address provided by the User

Address falling outside the delivery zone

Failure to answer phone calls at the time of delivery

Failure to provide necessary directions, authorization, or access at the time of delivery

Refusal to accept the order at the doorstep

In such cases, no refund may be provided.

For Cash on Delivery (COD) or UPI on Delivery orders, Hatbazar reserves the right to recover the applicable cancellation fee from the User in subsequent orders or restrict future COD privileges.

3. Misuse of Policy

If Hatbazar determines that a User is misusing the cancellation policy or repeatedly cancelling orders without valid reason, we reserve the right to:

Suspend or terminate the User account

Cancel current or future orders

Restrict COD or promotional benefits

Charge a penalty of up to 100% of the order value

Initiate legal action if necessary

4. Cancellation Due to Company Reasons

If an order is cancelled due to reasons attributable to Hatbazar (including product unavailability, operational constraints, or internal errors), no cancellation fee will be charged, and any prepaid amount will be refunded in full.

Rescheduling of Orders

A. Scheduled Orders

Users placing scheduled delivery orders may reschedule their order once, provided the request is made at least 2 hours before the scheduled slot start time.

Rescheduling under these conditions will be free of charge.

To reschedule, Users must contact Hatbazar customer support.

B. Express Orders (90-Minute Delivery)

Express delivery orders may be rescheduled once, provided the request is made before the order is dispatched or delivered.

Rescheduling under these conditions will be free of charge, subject to availability of delivery slots.

Amendments to This Policy

Hatbazar reserves the right to modify, amend, add, or delete any part of this Policy at any time without prior notice. Updated versions will be posted on the Platform and will become effective immediately upon posting.

Users are encouraged to review this Policy periodically. Continued use of the Platform constitutes acceptance of any changes.

Contact Us

For assistance regarding cancellations or rescheduling, please contact:

Hatbazar Customer Support
📞 70292 96815 
📧 hatbazar2026@gmail.com 

By placing an order on Hatbazar, you acknowledge that you have read, understood, and agreed to this Order Cancellation & Reschedule Policy.